Privacy Policy
Last updated: 27 September 2024
This Privacy Policy describes how 4everaloevera (the 'Site', 'we', 'us' or 'our') collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 4everaloevera.nl (the 'Site') or otherwise communicate with us about the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the 'Last updated' date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect (and have collected over the past twelve months) personal information about you from a variety of sources, as set out below. The information we collect and use depends on your interactions with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal information', we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly to us through our Services may include:
- Contact details including your name, address, phone number, and email address.
- Order details including your name, billing address, delivery address, payment confirmation, email address, and phone number.
- Account details including your username, password, security questions, and other information used for account security.
- Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information,
browser information, information about your network connection, your IP address and other information about your interaction with the Services.Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit card or debit card details, billing address) to process your payment, fulfill your orders and deliver the products or services you requested, so that we can perform the agreement we have with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.
All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionality related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and the Consumer Privacy Policy.
- Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may mean that your personal data is used to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
- Communication and service improvement. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate important to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR .
Cookies
Like many other websites, we use cookies on our Site. Specific information about the cookies we use in connection with supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to gain a better understanding of user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can change your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
Our website also recognizes the GPC signal (Global Privacy Control), which allows you to opt out of certain uses or disclosures of your data. If you notify us of your preference via GPC, we will treat such a signal as a valid request to opt out of sharing/targeted advertising for the relevant browser or device. And if we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. More information about Global Privacy Control can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other 'Do Not Track' signals that may be sent from your web browser or device.
How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and show advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy notices.
- When you instruct us, request us, or otherwise consent to us disclosing certain data to third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect the Services, our rights, and the rights to protect or defend the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes set out above in "How we collect and use your personal data" and "How we disclose personal data":
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal data as follows in order to carry out advertising and marketing activities.
In the past 12 months, we have 'sold' and 'shared' personal data (as those terms are defined under applicable law) for the purpose of carrying out advertising and marketing activities, as follows.
| Categories of personal data | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as data about purchased products or services | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not controlled by us, it is important that you read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public places, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the information below contact information to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we 'share' or 'sell' (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee 'perfect security.' In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in certain cases we may decline your request, to the extent permitted by law.
- Right of access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to delete: You may have the right to request that we delete the personal information we hold about you.
- Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we not 'sell' or 'share' your personal information, or to opt out of the processing of your personal information for purposes considered 'targeted advertising' as defined under applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on where you are located, we will automatically treat this as a request to opt out of the 'sale' or 'sharing' of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.
- Withdrawal of consent: Where we require your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Manage communication preferences: We may send you promotional emails, and you can unsubscribe from receiving these at any time by using the unsubscribe option included in the emails we send you. If you unsubscribe, we may still send you non-promotional emails send, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an authorized agent, we require the agent to provide proof of this authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.
Complaints
If you have complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to your local data protection authority. For the EEA, you can find here a list of the responsible data protection supervisory authorities.
International users
Please note that we may transfer, store and process your personal data outside the country where you live. Your personal data is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, where relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please call us or email us at info@4everaloevera.nl or contact us at Fuut 6, Oud-Beijerland, 3263 AB, NL.
For the purposes of applicable data protection law, and unless explicitly stated otherwise, we are the controller of your personal data.
